Shipping & Returns
We want you to have a hassle-free experience with every order.
Fast Shipping
We ship all orders within 1-2 business days. Delivery typically takes 5-7 business days across India.
Secure Packaging
Your products are carefully packed in eco-friendly materials to ensure they arrive in perfect condition.
Real-time Tracking
Track your order in real-time with our shipping partners for complete peace of mind.
Easy Returns
Not satisfied? We offer hassle-free returns within 30 days of purchase.
Shipping Policy
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Duration
Standard shipping takes 5-7 business days for most locations across India. Expedited options are available upon request.
Shipping Charges
Free shipping is available on orders above ₹1000. Orders below ₹1000 will have standard shipping charges applied.
Packaging
We use eco-friendly packaging materials to protect your order while minimizing environmental impact. All products are carefully packed for safe delivery.
Return & Refund Policy
Return Window
You can return any unopened or defective product within 30 days of purchase for a full refund or replacement.
Return Conditions
- Product must be unopened and in original packaging
- Product must be in resalable condition
- Original receipt or order confirmation required
- Return shipping cost to be borne by customer
Defective Products
If you receive a defective or damaged product, please contact us immediately. We'll provide a replacement or full refund with free return shipping.
Refund Processing
Once we receive and inspect your return, refunds will be processed within 7-10 business days to your original payment method.
Frequently Asked Questions
Can I track my order?
Yes, once your order is shipped, you'll receive a tracking number via email that you can use to monitor your delivery status.
What if my product arrives damaged?
Please contact us immediately with photos of the damage. We'll send a replacement or provide a full refund, including free return shipping.
Do you ship internationally?
Currently, we ship within India only. Please contact us for bulk or international inquiries.
Can I cancel my order?
Orders can be cancelled within 24 hours of purchase if not yet shipped. Please contact us immediately to request a cancellation.
Do you offer bulk orders?
Yes! We offer special pricing for bulk orders. Please contact our team at frontdesk@lilysugar.com for a quote.
Questions About Shipping?
Our team is here to help. Reach out to us for any shipping or return inquiries.
Contact Our Support Team